Orders

After your order is completed at checkout and your payment has cleared, you will receive an email confirmation. Please note this email may be located in your spam/junk folder. Once your order has shipped, you will receive a second email with tracking information. If you have any questions regarding your order, please email us with your order number.

Shipping

We ship worldwide! All shipping rates, domestic and international, are calculated upon  checkout. Lo Well, LLC is not responsible for packages lost in transit, theft or damage.  Please provide a secure shipping address when checking out. If a situation occurs,  please contact your local USPS to gain more information on your package. We always  recommend insuring your packages, as well as signing for delivery. If you need to cancel an order or change a shipping address, please contact us within  24 hours to make changes to your order. Once production starts, changes to your order  cannot be made. 

Processing

Purchases are typically shipped within 2-3 days of processing payment, unless  otherwise noted on the products description. Arrival times depend on the shipping  method you choose. If you need your order by a specific date, please select expedited  shipping at checkout and indicate the date in the notes when placing your order.

Returns

We do not accept returns and all sales are final. Our products are limited-edition, one of-a-kind pieces. Please carefully read all product descriptions prior to purchasing.  Many of our pieces have been previously cared for, meaning they may show signs of  wear. This will always be noted in our product descriptions, but always feel free to reach  out to us if you need any additional information. Here is a helpful guide to understanding  an item’s condition: 
MINT - Perfect and looks unworn. No visible signs of wear.  
EXCELLENT - Shows very little signs of wear. 
GOOD - Minor signs of wear and usage and/or light fading. This does not affect  its wearability.  
FAIR - More obvious flaws, may need minor repairs which will reflect in the price.

Forms of Payment

You can pay for your items in many ways! We accept all major credit cards and PayPal.  However, if you would like to buy now and pay later with interest free installments with Paypal. Your payment method will be charged at the time the order is placed. Please note that once the order has been placed, we are unable to change the method of payment.  

Gift Cards

Give the gift of designer. Digital gift cards are available for purchase here. Gift cards are  non-refundable and are only valid when purchased from our site.  

Taxes

For orders shipping within the US and its territories, shipping and taxes are calculated at  checkout based on your shipping address and as required by applicable law. Taxes for  international orders are collected upon delivery and are not calculated at checkout.  Buyer is responsible for all import duties, fees and taxes upon delivery of your  international order. We suggest contacting your local customs office for additional  information on these charges.  

Sell with us / Consignment

Cleaning out your closet? We would love to check it out! Contact us if you have any pre-
owned designer pieces you would like to sell. Please include a brief description of your piece(s) and let us know if you have any of the original accessories — dust bags, authenticity cards, boxes, etc. and our team will get back to you ASAP.

Collaborate

Want to collaborate? We are always looking for new influencers, bloggers, etc. to share  our one-of-a-kind pieces with! Contact us via email or fill out our contact form to get in  touch!

Sales and Promotions

Promotions and sales are valid only during their promotional period, and cannot be applied to previous purchases. If you would like a discount on your first purchase, please sign up for our newsletter at the bottom of the page!  A limit of one discount may be applied to each order. Discount codes cannot be used  with free shipping codes, credits or any other type of discount.  

Repurposed Jewelry

We originally began as a repurposed designer jewelry company back in 2019. Using  100% authentic materials, we gave new life to vintage jewels. While our main retail  focus has changed, we still have a small collection of repurposed jewelry available for  retail. You can find those temporarily on our site here. Please note, once those pieces  are sold-out, we will not be restocking.  

Wholesale

We offer a larger  collection of jewelry as wholesale to our favorite boutiques. We have a separate  wholesale website just for repurposed jewelry. Soon our original repurposed pieces will  be available for wholesale only — so get them while you can! Fill out our contact form or  email us to apply for our repurposed wholesale website.  Lo Well, LLC is not affiliated, associated, connected or endorsed by any of the designer  brands that we resale. Brands sold online are not partnered or affiliated with Lo Well,  LLC.

Sourcing

Whether it’s an old Chanel or a new Bottega, The Lo Well can source every luxury item in between. We’re here to help you source fashions most coveted items. From current season pieces, pre-orders, to past season collections and rare vintage pieces. ‘Sold out’ means nothing to us! For all sourcing requests, fill out the contact form on our page!